Biomedical Customer Service - Kings Cross (MFB/ 8025)


MFB/ 8025

£21,280 - £21,280/annum + + benefits+ Bonus

Job Location
- United Kingdom -- England -- Greater London -- Central London

Job Type

14 March 2019

An excellent opportunity has arisen for an enthusiastic Customer Service Advisor to provide high-level customer service within a medical pathology organisation, based in the heart of central London.

If you are a pro-active candidate, ideally a graduate in Bio-Medical Science or equivalent science related qualifications with excellent communication skills, 6-12 months + proven call centre service experience ideally from within a medical call centre environment and ideally a minimum of 6 months experience in the medical industry (although this is desirable not essential) then this may be the role for you!

The role will consist of providing front-line customer service to clients, customers and Doctors, (confidentiality will be essential due to the fact you will be providing test and diagnostic results, along with explanation of the test result process to clients).  Arranging couriers, handling supplies requests and answering general enquiries.

You will be expected to work Monday-Friday 9am - 6pm whilst you train for the role fully. After successful completion of your training, you will then work the following shifts on a week to week basis, which will be set in stone as set shift patterns from Monday through to Friday, either 8am-5pm, 9am-6pm, 10am -7pm, 11am - 8pm and 2pm – 11 pm. As the Call Centre is open on Saturdays from 9am-5pm, you will have the opportunity to earn extra money on top of your salary, working 1 Saturday in a month.  

Please make sure you are able to commit to these shift patterns before applying for this position.

You will need to be friendly, articulate, assertive and an excellent team player as well as having a friendly and empathetic manner when handling all calls.

In return this fantastic company offers a good salary of up to £21,280, 23 days annual leave, company pension, life assurance, an interest free season ticket loan scheme and a great working team environment,

Ritz Recruitment (Emp Agy)

Due to the volume of responses only suitable candidates will be contactable

Contact information

Mark Bryden