IT Helpdesk Analyst (JL/2181)



£27,496 - £27,496/annum

Job Location
- United Kingdom -- England -- Greater London -- Central London

Job Type

Wednesday, October 02, 2019

Immediate opportunity has arisen within this professional body for a customer focused IT Service Desk Analyst to deliver consistent high quality ICT support.

Duties will include:

  • Provision of telephone, desk side and remote support
  • Identify, categorise, prioritise, diagnose and resolve ICT service incidents and requests
  • Deliver and resolve first and second line support
  • Adminster the creation and management of IP telephony systems
  • Install, configure and maintain computer related hardward and software
  • Create and maintain users accounts on Microsoft Exchange, Active directory, business applications
  • Monitor and escalate requests that cannot be resolved at first or second line
  • Work with other ICT staff to ensure delivery of end-to-end ICT support
  • Manage 3rd party supplier's communications and responses
  • Observe ICT service levels and achieve targets


  • Proven first/second line IT support
  • Proven experience of working to Service Level Agreements
  • Demonstrable experience of working with ITSM tools such as Numara Footprints, Remedy, Service Now, Heat etc
  • Proven technical experience in user and account profile management
  • Working knowledge of MS SQL Server, MS Windows Server 2003, Active Directory, Windows XP, MS Office, Desktop builds
  • Experience of incident, change and problem management processes
  • Excellent customer decision-making, diagnosis and solving skills
  • Excellent time management and organisation skills
  • Excellent communication skills.
  • Discrete, confidential and diplomatic
  • Excellent analytical skills
  • Effective team player

This is a temporary position for minimum of 3 months with the potential of a permanent opportunity.

Immediate start!

(Ritz Rec Emp Bus)

Contact information

Joanna Learmonth

For further details please download the job description below: