Biomedical Customer Service Executive (MFB/ 3377)
An excellent opportunity has arisen for an enthusiastic Biomedical Customer Service Advisor to provide high-level customer service within a medical organisation, based in the heart of central London. This role is working 40 hours per week and working 5 days from Monday to Sunday, every week.
If you are a pro-active candidate, ideally a graduate in Biomedical Science or equivalent Biology or Medical related qualifications with excellent communication skills, 6-12 months + proven call centre service experience ideally from within a medical call centre environment and ideally a minimum of 6 months experience in the medical industry (although this is desirable not essential) then this may be the role for you!
The role will consist of providing front-line customer service to clients, customers and doctors, (confidentiality will be essential due to the fact you will be providing test and diagnostic results, along with explanation of the test result process to clients). Arranging couriers, handling supplies requests and answering general enquiries.
You will be expected to work Monday - Friday 9am-6pm whilst you train for the role fully. After successful completion of your training, you will then work the following shifts on a week to week basis, which will be set in stone as set shift patterns from Wednesday through to sunday either 8am-5pm, 9am-6pm, 10am-7pm ,11am-8pm and 2 pm – 11 pm.
Please make sure you can commit to these shift patterns and working days, before applying for this position.
You will need to be friendly, articulate, assertive and an excellent team player as well as having a friendly and empathetic manner when handling all calls.
In return this fantastic company offers a good salary of up to £22,000- and 23-days annual leave, company pension, life assurance, an interest free season ticket loan scheme and a great working team environment,
Ritz Recruitment (Emp Agy)