Call Centre Operative (VS255/06)



£22,000 - £22,000/annum + Commission

Job Location
- United Kingdom -- England -- North West England -- Greater Manchester -- Salford

Job Type

Wednesday, June 09, 2021


Call Centre Operative – Plastic/Cosmetic Surgery

Salary: £22,000 Plus Commission, OTE £27,000

Location: Salford Quays

Hours: 37.5 hours per week, Mon – Fri between the hours of 8.30am – 8pm & Saturdays 9am – 5pm on a rota basis

Our client is one of the most reputable and recognised providers of high end plastic surgeries and cosmetic treatments in the UK.

We are looking for candidates that have worked for high end, prestigious companies or dealt with elite clients or are from a similar role within the private medical field.


As the first point of contact for our patients and potential patients an excellent telephone manner is crucial. This role is predominantly spent on the telephone handling inbound enquires nationally from future patients interested in cosmetic surgery/medical treatments. Working with an established team and reporting to the Call Centre Manager you will be fully trained on our extensive treatment portfolio and locations. Every action we take must have a clear patient care and customer service focus.

Main responsibilities will include:

  • Answer calls and internet enquires by telephone and email
  • Engage callers and qualify leads
  • Describe the products/treatments benefits and special offers
  • Be able to work and achieve set targets for bookings and conversion rates
  • Enter notes into the Company database, including dates for follow-up calls
  • Account manage your customer base and call proactively to deliver sales targets
  • Make regular follow up calls/emails to prospects
  • Keep a clean tidy and up to date list of prospects on the Company’s database
  • Keep updated on the Company’s range of treatments and products
  • Keep up to date with sector trends including competitor activities
  • Constructively work as part of one sales team, sharing ideas, knowledge and resources to help build a first class sales force.
  • Contribute positively to your own personal development through participation in coaching, training, and job shadowing

Skills / Experience Required

  • Experience of working in a high level/prestigious brand customer service setting
  • Outstanding customer service skills
  • Excellent telephone manner
  • Demonstrate an interest to learn more about the industry
  • Must have at least two years call centre experience


  • Professional and good communication skills
  • Organised and efficient
  • Problem solving
  • Ability to demonstrate flexibility
  • Team player
  • Ability to multi-task
  • Highly Pro-active and motivated by targets
  • Be able to empathise and engage with patients

In the first instance please apply by forwarding your CV

Please contact Vicky at our Manchester office

Ritz recruitment – Employment Agency

Contact information

Vicky Semanda