Operations Manager (SA2820)



£30,000 - £30,000/annum

Job Location
- United Kingdom -- England -- Greater London -- London

Job Type

Thursday, June 10, 2021




CONTRACT: FTC – 4 Months (Maternity Cover)



The Operations Manager will be an experienced individual responsible for the complete operational management, including full budgetary control, of a number of allocated flagship global, industry leading physical and virtual events ensuring achievement of desired profit margin returns and high levels of customer satisfaction. 



  • Work closely with event team, external customers and Operations team to execute successful events
  • Managing end-to-end delivery of conferences of varying format and complexity across a range of geographies
  • Drive and lead venue selection, negotiate contracts and date choices
  • Source, negotiate with and contract with suppliers and platforms / venues 
  • Develop creative solutions for new event revenue streams
  • Build and testing of virtual event platform including the customer journey
  • Liaise with venue / platform suppliers about requirements
  • Compile relevant information for clients to include, but not limited to, clear instructions on submitting required materials to us, access times on the day of the event, venue information, virtual event platform information
  • Budget management, invoice processing, increasing gross profit margin and reconciliation of balance sheets
  • Sign off / print event signage and other collateral and materials
  • Organise staffing plans and requirements for each event to include task allocation, travel and accommodation booking
  • Devise risk and security plans for allocated events
  • Training and mentoring Operations Co-ordinators when required to assist with any challenges they are experiencing on an ad hoc basis




  • Solid experience in B2B event operations managing end-to-end delivery of conferences globally
  • Extensive experience of working on events in a corporate environment to include both operational management and full budget control 
  • Experience in venue contracting and negotiation 
  • Have strong multi-tasking and prioritisation skills and able to work on several projects simultaneously
  • Exceptional attention to detail
  • Experience in risk policies affecting international events such as VAT, modern slavery, anti-bribery, trade sanctions etc. as well as the event risk management & awareness framework
  • Strong negotiation and contracting skills with venues and suppliers
  • Experience in training and mentoring other team members
  • Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively 
  • Self-management i.e. taking accountability and ownership of tasks
  • Sharing knowledge, experience and giving advice to other team members
  • Large scale conference operations experience



  • Strong affinity with digital systems and platforms
  • Virtual event platform experience including Swapcard, Wavecast, iVENT, Hubb, Brella and BrightTalk
  • Line management experience
  • First Aid qualified/IOSH Managing Safety Certificate

Please ONLY apply direct at www.ritzrec.com if you have the relevent skills and experience for the role. 

Sylvina Alcock 

Ritz Recruitment 


Contact information

Sylvina Alcock