Operations Manager - Student Accommodation (VS276/09)



£22,000 - £25,000/annum

Job Location
- United Kingdom -- England -- West Midlands -- Staffordshire -- Stoke-on-Trent

Job Type

Friday, September 10, 2021


Accommodation Manager - Student Accommodation

Salary: £22,000 plus £3,000 Bonus, (OTE £25,000)

Location: Stoke on Trent

Hours: 40 hours per week, between the hours of 8am - 8pm, Monday - Friday

Our client is a national provider of purpose built student accommodation in England.  They focus on providing their students with more than ‘just; their accommodation, providing the safety, security and social aspect of University life. Now looking to recruit an Accommodation Manager to work at their accommodation in Stoke on Trent.

The role of Accommodation Manager is to run the accommodation with the highest safety in mind whilst, ensuring a first class residential and customer experience

Main Responsibilities and functions;

  • To take the lead role in the management of the residence, ensuring the property is managed and operated in line with our agreed operating principles and supporting the achievement of our company goal to be industry leading in service levels to students, parents and stakeholders
  • To ensure the facility is maintained to the highest standards and operated in full compliance and industry standards (including ANUK accreditation requirements)
  • To liaise with and work collaboratively with colleagues 
  • Ensure that all statutory requirements in terms of Health and Safety are implemented, monitored and recorded
  • To lead the sales process to ensure that the building achieves 100% occupancy each year
  • Respond to emergencies both during and out of working hours
  • Manage day to day relationships with key external stakeholders
  • To recruit, train, manage, motivate and develop staff, student residence assistants and contractors to ensure they embrace the ‘more than just a room’ philosophy of the company’s student care.
  • Ensure the highest possible standards of student safety and welfare
  • To promote a vibrant community across the facility

Accommodation Operations;

  • Manage the letting of rooms in accordance with company’s agreed protocols
  • Manage check in and check out procedures ensuring efficient room management procedures are followed
  • Ensure the highest possible standards of student safety and welfare
  • Take a lead role in producing and implementing a social activities programme
  • Manage the communication processes to and from our customers
  • Respond to emergencies both during and out of working hours
  • Day to day management and delivery of nomination agreements with external partners
  • Manage key relationships with outside agencies, both UK and international

Building and Facilities Management;

  • To oversee all Residence maintenance and housekeeping (reactive, planned and cyclical) 
  • Ensure that service contracts are monitored to ensure efficient implementation and compliance
  • Ensure that all statutory requirements in terms of Health and Safety are implemented, monitored and recorded
  • Ensure regular inspections of bedrooms, common spaces are undertaken, and records maintained
  • Contribute to the development and maintenance of the compnay’s Policies and Procedures


  • Manage rent payments and debt
  • Ensure guarantor details are recorded
  • Ensure tenancy / licence agreement are fully executed and stored 
  • Work with internal and external partners to improve services, value for money and profitability

Marketing and Promotion;

  • To develop and maintain information/ imagery which may be required for the production of marketing materials and campaigns (printed, online and social media)
  • To oversee and drive the residences’ social media presence
  • Marketing of the property to direct let customers where required
  • Marketing to existing customers to maximise repeat business
  • Marketing and management of lettings including short-term contracts and summer lets
  • When necessary, lead inward visits from agents/ partners/ parents

Service Provision;

  • To ensure that service level agreements with internal and stakeholders are met and that any shortfalls are documented and reported


  • Ensure adherence to, maintain, and contribute to the development of policies and procedures in accordance with necessary legislation and the ANUK accreditation scheme
  • To support colleagues with regards to requirements under immigration legislation
  • Ensure all necessary documentation required to satisfy ‘right to rent’ legislation is checked, recorded and stored 
  • Ensure all staff (directly employed and contractors) have the appropriate DBS clearance before starting work within the residence

Candidate profile

The successful applicant will be/ have:

  • A leader
  • A passion for service excellence, customer care and a sensitivity to students’ needs
  • A team builder
  • Self-motivated and proactive
  • Attention to detail
  • Well organised


  • A professional client/ colleague/ stakeholder facing manner
  • Be conversant with the ANUK Accreditation Scheme
  • Able to offer flexibility in working hours including provision of out of hours support in an emergency if required

Essential skills/ experience

  • Have experience in a similar role either in student accommodation or hospitality in an accommodation related area
  • Have experience in facilities management
  • Experience of managing a team
  • Experience of working to agreed budgets
  • Ability to prioritise workload and meet deadlines

In the first instance please apply by forwarding your CV

Please contact Vicky at our Manchester office

Ritz recruitment – Employment Agency

Contact information

Vicky Semanda