Visitor's Engagement Officer - 12 Month FTC (MFB 4360)


MFB 4360

£25,000 - £28,000/annum + + Benefits

Job Location
- United Kingdom -- England -- Greater London -- Central London

Job Type

Wednesday, November 24, 2021

We are recruiting a talented Audience Engagement Officer to join a well-known and respected British Charity based in South West London.

I have been recruiting for this histories and iconic organisation for several years and they are thought of and respected so highly, they are a pleasure to work with and work for. All job roles have an integral part to play in contributing to the achievement of their Strategy and Vision

Audience Engagement sits within the Public Engagement department, which also incorporates PR and communications, retail, public affairs and fundraising. The Audience Engagement team oversees all public programmes, visitor services, formal learning and education work and many more top priority engagements.

This is a brand-new role that will provide reliable and focused support for the public events.

The post-holder will be required to work closely with volunteers and stakeholders, tour and museum guides, consultants and partner organisations. This is an exciting time to join the Audience Engagement team.

Main duties of the role will include:

  • Act as the first point of contact for the Audience Engagement Office, overseeing enquiries
  • Act as a point of co-ordination and support for departmental volunteers
  • Liaise with suppliers and partner organisations, as directed
  • Oversee and support public programmes, supported by volunteers. These might include large-scale events, workshops, tours, longer-term visitor engagement projects and the development of resources.
  • Management of the Audience Engagement activities calendar, ensuring all relevant departments and the community are aware of scheduled programmes and events.
  • Contribute to providing content for public programmes
  • Acting as Front of house welcoming and providing support to visitor groups, undertake checks to ensure all visitor spaces are prepared in advance
  • Work with and co-ordinate volunteers, as required
  • Support other members of the team during busy periods

To be considered for the role you must possess:

  • Working knowledge or experience of visitor services in historic sites or attractions.
  • Excellent written and verbal communication skills
  • Highly computer literate, with experience of the Office suite
  • Excellent attention to detail
  • Ability to work calmly and under pressure.
  • Educated to degree level or the equivalent professional experience and/or training in administration/visitor services/arts and heritage sector

Desirable but not esseintial skills:

  • Proficiency in financial administration, e.g. ticketing or invoicing
  • Event management

If this sounds ideal to you and you have the relevant skills, we are excited to hear from you.

Please email your cv today!

Contact information

Mark Bryden