Assistant Manager - Student Accommodation (VS294/11)



£21,500 - £21,500/annum + Negotiable DOE

Job Location
- United Kingdom -- England -- West Midlands -- West Midlands -- Birmingham

Job Type

Monday, November 22, 2021


Assistant Manager – Student Accommodation

Salary: £21,500, Negotiable dependent upon experience

Location: Birmingham City Centre

Hours: 40 hours per week between the hours of 8am – 8pm, Monday (Friday, 8am – 4.30pm, 9am – 5.30pm, 11.30am – 8pm)

Our client is a leading provider of student accommodation in the UK. They have 67 sites across 27 cities, providing a truly exceptional accommodation experience.  Now looking to recruit an Assistant Manager to work across two of their accommodation sites in the centre of Birmingham.

Role Summary:

To assist the Operations Manager in the day to day management of two accommodation sites in Birmingham, associated services including marketing, building management, tenancy administration, customer relations, H&S and development of student social activities. 

Key Role Responsibilities:

  • Ensure building is managed and maintained in accordance with Company policies and procedures 
  • Maintain compliance with ANUK Code of Standards 
  • Comply with Health & Safety requirements 
  • Respond positively to customer enquiries and complaints and take appropriate action in line with the complaints procedure. 
  • Play a key role in the organisation of summer turnaround, move-in weekend and any refurbishment programmes being undertaken at site(s)  
  • Assist the Operations Manager in dealing with Anti-Social Behaviour and achieving positive outcomes 
  • Undertake marketing activities such as attending open days to promote accommodation, responding to enquires and showing prospective students around the accommodation. 
  • Promotion of the company’s schemes through the use of Social Media 
  • Maintain Tenancy data base and associated paperwork for all new lettings
  • Promote tenancy extensions and other forms of additional income such as vending 
  • Look to maximise efficiency of utilities and other consumables 
  • Assist the Operations Manager in the preparation of the annual budget and monthly management accounts 
  • Work with the Operations Manager in the monitoring and chasing of rent arrears.
  • Develop and maintain resource of information appropriate for the student population e.g. travel, entertainment, health, counselling and welfare, and other local key services. 
  • Develop and organise a social student diary regular events and social activities. 
  • Signpost students to appropriate support services. 
  • Support the Operations Manager in the supervision of the Accommodation Assistant, Handyman/Technician and Cleaning Operatives 
  • Assist the Operations Manager by carrying out daily/weekly safety inspections and updating onsite log-books and web based H&S Management System. 
  • Carry out regular building walks and termly inspections to ensure sites remain at the highest aesthetic and H&S standard. 
  • To fully utilise the use of their database to manage operations and communications with students 
  • Maintain high levels of accuracy in postings, data entry and recording of correspondence/notes with students 
  • To use and develop reports to monitor site performance.  
  • To work pro-actively with other Accommodation sites to support colleagues as and when required. 

Any other reasonable requests or tasks as appropriate to the role including project work.

 Experience & Skills Required   

  • Team leader or supervisory experience of working in student accommodation, hospitality or property management
  • Motivate, guide and support others to develop. 
  • Experience of building maintenance and repairs 
  • Experience of using databases 
  • Experience of marketing and sales environment 
  • Experience of rent collection and debt recovery 
  • Knowledge of Health & Safety 
  • Knowledge of the current issues affecting the diverse range of students 
  • Experience of working within a team 
  • Experience of working within a busy customer focused or service environment 
  • Proficient in use of Microsoft Office applications, social networking and general use of IT 
  • Ability to work with minimum supervision and use own initiative to achieve constructive conclusions, even in difficult situations 
  • Be an effective communicator both verbally & in writing. 
  • Remain positive and constructive even under pressure, displaying a positive portrayal of the organisation to colleagues, key stakeholders and students at all times 
  • Ability to plan, prioritise and think ahead to maximise efficiency and meet deadlines 
  • To be available for duties for occasional evenings, weekends especially during August and September 

In the first instance please apply by forwarding your CV

Please contact Vicky at our Manchester office

Ritz recruitment – Employment Agency

Contact information

Vicky Semanda